Terms and Conditions
By using simplyzerofoods.com or placing an order, you agree to these terms.
Using this website
Our website content (text, images, logos) belongs to us or our licensors. Please don’t copy or reuse it without our permission. Product information is general. Our products and site information are not medical advice.
Prices and orders
- Prices are in Canadian dollars. Taxes are added at checkout where they apply.
- We may correct pricing or product errors, and we may cancel an order placed at a mistaken price or one we suspect is fraudulent. If you were charged, we’ll refund you in full.
Shipping
- Free shipping on every order, anywhere we ship in Canada.
- When it ships: we process orders on business days. Delivery time depends on your location and the carrier.
- Your address: please check it before you order.
- Lost or delayed orders: contact us and we’ll work with the carrier to track it down.
Refunds and returns
Because this is a food product, we don’t accept returns. If there’s a problem with your order, contact us within 30 days of delivery and we’ll work with you to make it right.
- Damaged, wrong or missing items: include a photo of the item and packaging if you can.
- Refunds: approved refunds go to your original payment method. If it hasn’t appeared after a few business days, check with your bank or card company, then contact us.
- Cancelling an order: contact us as soon as possible. We can cancel an order that hasn’t shipped yet.
Nothing in these terms limits your rights under Canadian consumer protection law.
Limits on our responsibility
To the extent the law allows, we’re not responsible for indirect or consequential losses arising from your use of the website or our products.
Changes
We may update these terms from time to time. The latest version is always on this page.
Contact us
Use the Contact page on our website.
