Privacy Policy
This policy explains how we collect, use and share your personal information.
Information we collect
- Order information: your name, email, phone number, billing and shipping addresses, and what you order.
- Payment information: processed securely by our payment provider. We never see or store your full card number.
- Messages: anything you send us by email or through our website.
- Device and browsing information: your IP address, browser, device type, approximate location and the pages you view, collected through cookies and similar technologies.
How we use it
- To process, ship and support your orders.
- To answer your questions.
- To prevent fraud.
- To analyse and improve our website.
- To measure and improve our advertising.
- To send you marketing emails if you have agreed. You can unsubscribe at any time.
- To meet legal and tax obligations.
Who we share it with
- Service providers that help us run our business, such as our payment provider, website and email services, and analytics providers.
- Amazon, which packs and ships our orders and receives your name, address and phone number.
- Meta (Facebook and Instagram), through the Meta Pixel and Conversions API, to measure and improve our ads.
- Authorities or others when the law requires it or to protect our rights.
We do not sell your personal information.
Cookies
We use cookies to run your cart and checkout, remember your settings, and measure our website and advertising. You can block or delete cookies in your browser settings, though parts of the site may stop working.
Advertising choices
We use tools from Meta to show our ads to people who may be interested and to measure whether they work. You can control this in your Facebook and Instagram ad settings, or opt out of interest-based ads from participating companies at youradchoices.ca.
Do Not Track
Our website does not change how it collects data in response to “Do Not Track” browser signals.
Where your information is stored
Some of our providers, including Amazon and Meta, store information inside and outside of Canada, including in the United States, where it may be accessed under that country’s laws.
How long we keep it
We keep your order information until you ask us to delete it. We will delete it on request, except for records we are legally required to keep, such as tax and accounting records, which we keep for the required period.
Your rights
You can ask us at any time to show you the personal information we hold about you, correct it, delete it, or stop sending you marketing emails. Contact us through the Contact page on our website and we will respond within 30 days.
Security
We take reasonable steps to protect your information, but no system is completely secure.
Changes
We may update this policy from time to time. The latest version is always on this page.
Contact us
For questions or complaints about your privacy, use the Contact page on our website.
